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How a Manufacturer Created a Global Help Desk in Three Languages
Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.
Outsourcing Simplifies the Paperwork for Appliance Manufacturer Whirlpool
This SMB manufacturer replaced its legacy applications with one hosted ERP suite for dramatic cost savings and vastly improved operational efficiencies.
One App Fits All
This SMB manufacturer replaced its legacy applications with one hosted ERP suite for dramatic cost savings and vastly improved operational efficiencies.
E-Sourcing Technology Solution Provides High Value
The lower middle market manufacturers ($30 - $200 million in sales) tend not to use strategic sourcing solutions. But there's an outsourcing provider achieving value for them with e-sourcing technology available in a Software-as-a-Service model. Read how it works for a mattress manufacturer impacted by Hurricane Katrina.
Offshored Manufacturing Brings Inevitable Supply Chain Logistics Changes
When a company decides to send its manufacturing offshore, the greatest shock often surrounds the timely delivery of goods to its customers. Learn how to avoid unpleasant surprises to your supply chain when offshoring. (The secret is preparing for inefficiencies.)
Outsourced Service Shelter Opens Mexican Doors to High-End Manufacturing Firms
Tolerance Masters, an aerospace manufacturer, had cut all its costs but labor to the bone. It addressed the labor issue by entering a Mexican maquiladora program. The result: 30 percent profit growth and a modest raise for its US employees.
Outsourcing Enables Renewable Energy Factories
Companies focused on R&D and new product development must operate lean. Here's the story of how outsourcing has enabled one such company to operate ahead of its goals.
Partnering--the Key to Long-term Success
What would you do if you were a start-up company that immediately experienced phenomenal growth and then encountered regulatory challenges? Arizona Vanilla found an outsourcing solution that just keeps growing like its own products.
Pass It On--Manufacturing Equipment Solution
Within the manufacturing industry, outsourcing plays an important role beyond the processes associated with just manufacturing products. Here is the story of what's taking place behind the scenes with surplus equipment.
American Manufacturer Leverages its China Outsourcing Solution With Nearshore OEMs
Electronic Hardware Corp. was suffering from spiraling costs, which hurt its competitiveness. It offshored to China. The result was so successful the company created its own shelter group to help other manufacturers send their work there.
Can Organized Labor Vote Yes on Outsourcing?
Outsourcing is sometimes a four-letter word in unionized industries. Yet for many utilities, strategic outsourcing can result in a clear competitive advantage that benefits management and labor alike.
Manufacturer Saves 30 Percent of Air Ticket Costs Using Travelocity Business
Before it outsourced, the accounting department of a large manufacturer saw many airplane tickets over $1,000. Today the average ticket price is $320 after outsourcing ticket procurement to Travelocity Business.
Suppliers Fly Up the Value Chain for Airplane Manufacturers
Aerospace original equipment manufacturers (OEMs) are driving multiple aspects of plane manufacture up the supply chain to suppliers that can perform those tasks better and cheaper.
How Offshoring to China Saved the Day at DuPont
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
Five Things Manufacturers Should Consider When Selecting a Contract Manufacturer
A software provider that produces rapid response manufacturing products provides his list of criteria manufacturers should consider when selecting a contract manufacturer.
An Attorney Outlines Some Outsourcing Challenges for Manufacturers
Manufacturers who outsource lose control over the manufacturing process. Adam Chernichaw's advice: Document everything.
How Outsourcing Facilitated a Sale
A major manufacturer wanted to acquire a niche company. But the buyer was unhappy with two aspects of its manufacturing process. Outsourcing removed both objections.
ASP Fills eCommerce Need for Dental Manufacturer
Sterngold, a dental products manufacturer, wanted to sell its good on the Internet. It outsourced the process to speed up its appearance on the Net. Today its Web site brings in $1.2 million a year.
Cigarette Manufacturer Rolls Out VoIP
JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.
New Market Factors Driving an Outsourcing Staple--Contract Manufacturing
Original equipment manufacturers have been using contract manufacturers for years. Today high tech product life cycles have become so short that building plants and hiring specialized staff is no longer economic for OEMs. Contract manufacturing is still the answer.
Direct Route to Competitive Advantage
One of the first value outcomes resulting from shifting ownership of Michelin North America's logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
Aprimo's Marketing Success for Cummins Brings the Customer Back for More
It's budget time. Do you know where your marketing dollars went? Outsourcing helped global manufacturing firm Cummins know exactly how it spent its money.
Best Practice Tips from the Ottawa Manufacturers' Network
Contributed by Roy Sunstrum and Damian Hanel, Ottawa Manufacturers' Network
Ask the Experts: Manufacturing
Why Outsourcing is Hot in the Manufacturing Sector
Manufacturing industry trends
Outsourcing Picks Up Speed in the Consumer Package Industry
Knowing who your customers are and what they want is crucial in today's competitive packaged goods industry. Outsourcing their IT to companies that can mine this data gives them an edge. Read why.
Two-Pronged Strategy for IT Infrastructure: How Compuware's Outsourcing Services Enable Lear's Business
How Compuware's services enable Lear's business
Order-to-Cash Outsourcing Helps Manufacturers Reduce Costs and Capital
Outsourcing your order-to-cash function
Bike Manufacturer's Redesign Gets in High Gear with Product Lifecycle Management
Strida Bicycles was moving its production from the UK to Asia. Its design team was based in both places. Outsourcing its product lifecycle management allowed the company to change gears quickly. Reduced paperwork alone gave Strida a 500 percent return on investment.
Outsourced ASP/VMI Platform Appeals to Chicago Rawhide's Manufacturing Clients
A manufacturing company faced an operational challenge: finding the best way to manage inventory and delivery of vital goods on time to its manufacturing clients throughout the world. An ASP solution worked so well it now is a major selling point.
Outsourced Manufacturing Alliance: Prescription for Competitive Advantage
Using outsourcing as a strategic tool for competitive advantage goals yields the highest ROI when the buyer selects a truly collaborative service provider. Imagine the strategic results your organization could achieve working hand-in-hand with an outsourcing partner like this pharamaceutical company selected.
Manufacturing the Future
Manufacturers are increasingly willing to spend money on outsourcing to
save money. Old skill sets are disappearing, making the cost of finding
the right talent a primary driver in choosing outsourcing.
Lost and Found: Using Outsourcing
to Increase Your Customer Relationships
Specialty chemical manufacturers need their small customers. But the turnover
rate was huge because it was just too hard to reach them. Then an outsourcing
service provider found a way. 
Manufacturing Ties that
Bind
Three manufacturing companies nominated for this year's Outsourcing Awards
used outsourcing to update their IT, improve procurement and enter eCommerce
in addition to cutting costs.
Strategic Resultants:
The Real Value of Outsourcing to Achieve Process Improvement
Outsourcing your warehousing, distribution and other supply chain functions
is not just about reducing costs and speeding up deliveries. Some companies
use this outsourcing strategy to achieve a more dramatic impact on their
competitive advantages.
Embracing Lean
Manufacturing by Outsourcing Third-Party Logistics
In support of lean manufacturing principles, GM decided to outsource to
a third-party logistics supplier. The results were even beyond expectations.
Outsourcing: Method for
Scaling Steep Slopes
Learn how the choice of an outsourcing partner is crucial in transforming
a company's catch-as-catch-can or by-the-seat-of-your-pants processes
to world-class operations.
Resourceful Outsourcing
Nabs Outsourcer's Resources
Manufacturing companies are finding that technology sometimes creates
a need for new facilities, as well as streamlined processes. Find out
how a U.K. company lacking investment capital used outsourcing to obtain
a new facility.
Cultivating a High
Yield in Outsourcing
In this relationship, both parties had prior strong histories of outsourcing
and had learned what it takes to craft a win-win relationship. Learn how
they accomplished their objectives and see the role that trust plays throughout
a successful relationship.
Dialysis Analysis:
Medical Manufacturer Outsourced Custom Parts
A medical parts firm had trouble locating suppliers for its custom parts.
It got to the heart of the procurement process by hiring an outsourcing
expert.
Digital Dilemma
Thomson multimedia inc., which manufactures electronic products for the
well-known brands of RCA, GE and Proscan, came to understand in the mid
1990s that customer care is a separate skill and a trade apart from manufacturing.
Driving Change
The MG sport car is its history. The MG Salute car is its future. The
M.G. Rover Group decided to outsource so it could introduce its new models
faster.
Emerald Isle Solution
Remedy Corporation is a US software developer and manufacturer of adaptable
enterprise applications. Remedy also handled all of its distribution of
the products, and therein lies the problem.
The Future of Contract
Manufacturing
A. T. Kearney specializes in transforming organizations to
be stronger, more agile and better positioned for the future. (2001)
Like a Fifth Wheel
Find out how to inject an element of change into your business and the
effect of outsourcing on quality performance.
Maintaining a Competitive
Edge Through Sales Outsourcing
Building a reseller plan without cutting out distributors in the supply
chain was a tall order for Channelsource Direct.
Reverse Auctions Improve
Quality, Price and Delivery of Custom Goods
Learn how to lower the costs of your custom parts using a reverse auction.
Cleaning Up The Lead
System For The Laundry
Pellerin Milnor decided to outsource its lead tracking system to Cincom
Systems Inc., a Cincinnati, Ohio-based ASP.
Clearing Up the Fog
Chemists at Film Specialties Inc. in Belle Meade, New Jersey devised a
protective coating that prevents fogging in welder's goggles.
Email Drives Leads for
Saturn
Saturn Corporation was determined its leads would never fall into cyberspace's
black hole.
High Tech By The Numbers
When a profitability problem arises they call Shopman, Inc. in Jamison,
Pennsylvania for help.
Outsourcing: A Chemical
Reaction
In 1966 Robert Walther was running a trucking company. One of its key
accounts was hauling Barbie dolls and needed a warehouse to store the
doll's component parts. Could Walther help him? So the entrepreneur formed
Brook Warehousing Systems in Bridgewater, New Jersey, to accommodate his
customer.
Acquisitions Made
Easy
Tom Conarty of Bethlehem Steel explains transition in a changing industry.
How Manufacturing Firms are
Outsourcing in Australia
Fiona Rohde explains how manufacturing firms are outsourcing in Australia.
Logistics Operations
Are Crystal Clear In Waterford
The art of manufacturing and moving Waterford Crystal.
Teaming Up with Go-To-Market
Partners
MCI Systemhouse's Scott Anderson envisions functional outsourcing helping
to reshape the global marketplace.
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